Last Updated: September 5, 2024

At ALITE, we are committed to ensuring transparency and fairness in all our transactions. Please review our refund and return policy below to understand the terms and conditions applicable to your purchase.

1. FINAL SALE POLICY – NO REFUNDS ON SALE ITEMS

All products currently on sale are considered final sale and are not eligible for refunds or returns under any circumstances. Once an order has been placed, it cannot be canceled. Refunds will not be provided for buyer’s remorse, incorrect purchases, or changes of mind. Any exceptions to this policy are granted solely at our discretion and subject to strict conditions outlined below.

2. RETURN REQUESTS (ACCEPTED AT OUR DISCRETION)

ALITE is under no obligation to accept returns. In rare cases where a return request is approved, the following conditions must be met:

1. The item must be completely unopened, unused, and in its original packaging.
2. The warranty sticker must remain fully intact and unbroken.
3. The buyer is responsible for all return shipping costs.
4. The cost of the original shipping (even if ""free shipping"" was offered at the time of purchase) will be deducted from any refund.
5. A 5-10% processing fee (based on order value) will be deducted from the refund to cover bank transaction fees and handling costs.

ALITE reserves the right to decline any return request at its sole discretion, even if the product remains unopened.

3. DAMAGED OR DEFECTIVE ITEMS

ALITE stands by the quality of its products and will issue a replacement or refund for items that arrive damaged during shipping or contain a verified manufacturing defect.

To qualify for a replacement or refund due to damage, the customer must:

• Report the issue within seven (7) days of delivery by contacting hello@alite.cc
• Provide clear images of the damaged product, packaging, and shipping label.
• Ensure that the warranty sticker remains intact.

If the warranty sticker is removed or tampered with, the item is no longer eligible for a refund or replacement.

If a damage claim is approved, ALITE will provide one of the following resolutions:

• A replacement product (if available), or
• A refund, minus shipping and processing fees.

4. EXCHANGES FOR VERIFIED MANUFACTURING DEFECTS

If a product has a verified manufacturing defect, the customer may be eligible for an exchange.

To qualify for an exchange, the customer must:

1. Contact ALITE within seven (7) days of delivery at hello@alitehub.com
2. Provide proof of purchase.
3. Submit clear photos or videos demonstrating the defect.
4. Ensure that the warranty sticker remains intact.

If a replacement product is not available, ALITE may offer store credit of equal value at its discretion.

5. HANDLING AND PROCESSING TIME

Orders for non-preorder items typically ship within one (1) business day.

During high-demand periods, handling times may extend to up to seven (7) business days.

ALITE is not responsible for delays caused by the shipping carrier or customs processing.

Once an order has been shipped, it cannot be canceled.

6. LEGAL AND FINAL AGREEMENT

By purchasing from ALITE, the customer acknowledges and agrees to the terms outlined in this policy. If the customer does not agree with these terms, they should not proceed with their purchase.

For any inquiries, contact us at hello@alitehub.com

Shipping policy

Last Updated: September 6, 2024

Shipping Methods

At  ALITE, we prioritize fast and reliable shipping to ensure your order is dispatched as quickly as possible. All orders are shipped using trusted carriers, with both standard and expedited options available at checkout. Shipping costs are fixed but may vary depending on the selected shipping method.

We take pride in our quick processing times—most orders are shipped within 1 business day. Please note that the stated delivery times refer only to the shipping speed and may vary depending on your location and the chosen shipping method.

Handling Time

Our standard handling time is 1 business day for in-stock, non-preorder items. During high-volume periods or external delays, processing may take up to 7 business days. We will notify customers via email in the event of any significant delays—be sure to check both your inbox and spam folder for updates.

Preorder items are shipped as soon as inventory becomes available. Preorder customers will be informed of the expected shipping timeframe at the time of purchase and will receive updates if there are changes.

Shipping Costs

Shipping costs are fixed but may vary depending on the selected delivery priority. All available options and prices can be reviewed before completing your order.

Customers requesting a replacement outside of warranty coverage are responsible for the shipping costs of the replacement item.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can monitor the progress of your delivery in real-time. If you do not receive tracking details within a few days of ordering, please contact our support team for assistance.

Support service:

Email: hello@alitehub.com

Whats app: +44 751 424 9553

Delivery Time

Estimated delivery times depend on the selected shipping method, destination region, and the location of the nearest warehouse. Since our warehouses are located in different parts of the world, your order may be shipped from various countries, which can affect the overall delivery time.

For most countries, standard delivery typically takes 9 to 12 business days, though in some cases it may take up to 12 to 21 business days. Expedited shipping options are available at checkout for faster delivery.

Please note that actual delivery times may vary due to logistical factors such as carrier delays, weather conditions, customs processing, and other external circumstances.

Important: 97% of our customers receive their orders within 10 business days.

Customs Duties, Import Fees, and Customer Responsibilities

We ship internationally to select countries. Customers are responsible for all applicable import duties, taxes, and customs clearance fees. These charges are not included at checkout. Please verify your country’s import policies prior to ordering. ALITE is not responsible for customs-related delays, fees, or refusals.

If a customer refuses to pay required import charges and the package is returned, we will deduct outbound and return shipping costs, plus a 20% restocking and handling fee, from any potential refund.

Responsibility for the Package

We are responsible for your order until it clears your country’s customs. From that point on, responsibility for the package lies with the customer. If issues arise with customs or local delivery carriers, we are happy to assist, but cannot assume liability for delays or costs beyond our control.

Warranty & Damaged Packages

All products are shipped with original mounting or protective film and in sealed packaging. These elements serve as proof that the item has not been used.

If your item arrives damaged but the protective film is intact and the packaging is unopened, please contact us immediately for a replacement.

Important: If the film has been removed or tampered with, or if the packaging has been opened, the item is considered used and is no longer eligible for a free replacement under warranty.

Email Notifications

All customers will receive shipping and order status updates via email. Please check your inbox and spam folders regularly to avoid missing key updates. We are not responsible for missed communications due to filters or inbox settings.

Delivery Issues

If your order appears delayed, undelivered, or has issues with tracking, please contact us right away. We will coordinate with the shipping carrier to investigate and resolve the issue where possible. Delays caused by couriers, customs, weather, or other external factors are not within our control, but we will always do our best to help.

Claims and Disputes

All shipping- or delivery-related claims must be submitted within 30 days of receiving your package. Claims beyond this timeframe or without supporting documentation (e.g. tracking, photos, correspondence) may be denied.

Policy Changes

ALITE reserves the right to amend this policy at any time. Updates will be reflected in the Last Updated date above.

Privacy policy

This Privacy Policy describes how Alite (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alite.cc (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. 

We collect personal information you provide directly, such as your name, email address, phone number, shipping address, and payment details when you place an order. We also automatically collect information when you visit our site, including your IP address, device type, operating system, browser details, and cookies or similar tracking technologies.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We ("Alite.LTD") also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify (see their Privacy Policy: https://www.shopify.com/legal/privacy).
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• Advertising partners such as Microsoft Advertising, which may collect information about your interactions with our Site or ads (e.g., via Universal Event Tracking tags or similar tools) to optimize advertising campaigns, measure ad performance, and personalize your experience (see their Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement).
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. We may also share data with analytics providers (e.g., Google Analytics) and advertising partners to improve our services and marketing efforts.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We use tools like Google Analytics to analyze site usage and improve our Services, and advertising partners to deliver personalized ads based on your browsing behavior.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
• With Shipping providers such as [e.g., UPS, FedEx, DHL] to deliver your orders.
• With Payment processors such as [e.g., Stripe, PayPal] to handle transactions.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age. We do not sell your personal information as defined under the CCPA. If this changes, we will provide a 'Do Not Sell My Personal Information' option as required by law.

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order-related data is kept for 5 years for accounting and tax purposes, after which it is securely deleted. Automatically collected data, like cookies, is retained for up to 24 months unless you opt out.

Compliance with Applicable Laws

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. This ensures your personal information is handled responsibly and in line with your rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You have the right to access, correct, delete, or restrict the use of your personal information. You may also object to certain processing activities or request data portability. To exercise these rights, please contact us at hello@alitehub.com, and we will respond within 30 days.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
• Refusal to collect personal information and privacy policy: According to the law on the collection, storage and use of personal data of users of the sites you have the full right to refuse the collection of your personal information, namely - personal data (phone number, mail, country, city, delivery address), cookies, as well as your acceptance of the privacy policy. To do so, please contact our mail hello@alitehub.com with the appropriate request and we will respond promptly to your request.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including but not limited to the United States, Ukraine, and other countries where our staff, third-party service providers, or partners (such as Shopify) operate. By using our Services, you consent to the transfer of your personal information to these countries as described in this Privacy Policy.

We ensure that any international data transfers comply with applicable data protection laws. For transfers from the European Union or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses (SCC) or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection (e.g., countries recognized by the European Commission). For transfers to or from other regions, we implement appropriate safeguards, such as contractual agreements with third-party processors and data encryption, to protect your personal information in transit and at rest.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

• Email: hello@alitehub.com (for all inquiries, including data rights requests)
• International Support: +1 (585) 672-9988 (for general support, available Monday-Friday, 9:00-17:00 EST)
• Mailing Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom (our registered office for correspondence)

We aim to respond to all requests within 30 days, as required by applicable law. For faster assistance, we recommend contacting us via email.

Last Updated: February 24, 2025